Booking Terms and Conditions

Conditions applying to all bookings

As a bush campground in a remote location, our business depends on maximising occupancy and cancellations often result in empty campsites due to booking lead and travel times.

The following booking policies therefore apply:

No refund can be given in the event of non-arrival, any unused services or unused nights due to flight/weather/road closures/vehicle disruptions beyond our control or other reasons for not travelling such as health and personal circumstances. We recommend that you protect yourself with travel insurance.
Rates are subject to change without notice, and should there be differing rates or booking conditions applying to bookings transferred to different dates – these new rates will apply to your transferred booking.

In completing and agreeing to this booking you acknowledge and accept our terms and conditions attached thereto.

These Terms and Conditions are effective as of 1st July 2022.

If you contact us in writing more than 30 days prior to your arrival with a request to amend or change your booking to another date which is available in the next 12 months, this will be allowed using the credit of your fees already paid. Please refer to our Amendment to Bookings conditions below for the details applicable to this.

Any cancellations more than 30 days prior to arrival will incur a 10% cancellation fee.

Booking date changes or cancellation requests inside of 30 days of your arrival on the island will result in the forfeiture of the full amount you have paid including your deposit; however, you may transfer your booking to another party with our agreement. (You will need to sort the financial side of things out with the party you transfer your booking to). We do not refund the difference if the new party has less people.

Whilst we have allocated your booking to a specific site, we reserve the right to change the site for operational or other reasons.

Check in is from 12pm. Check Out is 10.30am. Additional day rate fees will apply after 10.30am

Amendments to Bookings

If you notify us in writing of a change in your travel plans more than 30 days before your planned arrival date, we will consider allowing a once off change of dates to an alternative date which is available in the next 12 months.

Conditions applying to this are as follows:

Amendments will only be considered if received in writing via email at enquiries@mttrio.com.au 30 days or more prior to your booked arrival date.

A 10% fee will be charged for any change to bookings.

If there are increased tariffs and/or booking conditions applicable to the new dates you book – then the increased rate and booking conditions will be applicable to your amended booking.

Reservation staff are available to assist you with changes via phone; however, an email must be sent to confirm your request.